Sponsors mean money, so it makes perfect sense to try to retain all of the sponsors you possibly can. Honestly, though, there are times when you will be better off without a sponsor – even if that means you need to do the hard work to replace them. In other words, two in the bush can be a far better situation than having one bird in the hand. Why? Let me count the ways…
They demand too much exclusivity
Category exclusivity – exclusive financial services provider, exclusive automotive partner, etc – is not only acceptable, for most sponsees, it is the norm. That exclusivity guarantees a marketing platform to your sponsor that their competitors won’t have and makes the sponsorship more valuable.
But there are some sponsors who define exclusivity so broadly that they are cutting across other, much less directly-related categories that you could have otherwise sold to. An example is a bank that also demands exclusivity across all types of insurance, brokerage and international services, fleet leasing, superannuation and other investments, financial planning, and accounting. If that’s the way they define their competition, that’s their prerogative, but they need to be willing to pay an appropriate fee to offset the potential revenue you’re giving away.
If the exclusivity clause in the contract was left a grey area, they may exploit that, costing you potential revenue. Even worse is the sponsor that knows you’re desperate to get some revenue in and throws in a draconian exclusivity clause at the last minute because they know you’ll go along with it. I have even seen situations where a sponsor took advantage of a well-publicised cash-flow issue to offer a pittance for “sole and exclusive sponsorship” of a major property – so the property couldn’t seek any other sponsorship from any company in any category. In the short term, it fixed the cash-flow issue. In the longer term, it stopped the property from raising what could easily have been several times the income from a complement of much more partnership-oriented sponsors.
What to do about it
As you approach renewal, you should make it clear that you won’t be renewing them at that level of exclusivity (or at least that you won’t do it without a commensurate fee). If they baulk, you need to be prepared to let them go. This is a case where a bird in the hand is often not your smartest option, and you need to back yourself to go after more birds in the bush.
They breach exclusivity
Sponsors often look for ways to extend their sponsorships and get other related brands involved. An example would be a telecommunications provider sponsoring a series of music festivals and doing in-store promotion around it in partnership with Samsung. That’s all well and good, but imagine that you have an existing sponsorship with LG and the telecoms company starts using their sponsorship out-of-store as an ambush platform for Samsung. (It happens.)
Then there are sponsors who have products across a number of categories, like a major bank. They may have exclusivity across financial services, but not insurance. But then they start leveraging their insurance products as well, putting you in strife with your insurance sponsor.
You want sponsors that play nice. They don’t have to play nice with their competitors, but they should not abuse the relationship.
What to do about it
The ideal situation is to start a relationship with a tight contract, so any activity involving brands or categories outside of the one you’ve sold them are subject to approval. You may also have a clause prohibiting them from any activity that breaches the exclusivity offered to other sponsors.
If you’ve done that, but the sponsor is playing fast and loose with the contract, you need to pull them up – legally, if necessary – before it costs you the other sponsor.
If they’re exploiting grey areas and loopholes, you should have a stern word with them. If they aren’t prepared to stop their harmful activity, there may be little you can do during the tenure of the sponsorship. You should, however, tell them that you won’t be renewing them or any other sponsor who is prepared to undermine your commercial value.
They don’t pay their bills
More to the point, they do pay their bills… eventually, and only after dozens of panicked phone calls to them and endless juggling with suppliers needing to be paid.
What to do about it
Some sponsors have terrible payment systems and some just do this because they can. If the lag in payment is due to their own payment policies (“we pay on the 30th of the second month following the month of invoice”), then you need to work with them to create a plan for invoicing that results in payment when agreed in the contract.
If you’re dealing with a company that either just doesn’t, or can’t, pay their bills, you can either cross your fingers and live with it or terminate the contract due to non-compliance with the payment terms. If you decide to persist, and they want to renew, you need to be firm. You will not renew unless you get full payment up-front, and in the case of multi-year sponsorships, you require full payment by no less than six (or more) months prior to the event/season, so you have time to seek other sponsorship if they let you down.
They don’t leverage
While this isn’t as directly detrimental as some of the above situations, it is no less cause for concern.
When a sponsor invests in sponsorship, they are investing in opportunity. It is their leverage around it that delivers results for their brand. If they don’t leverage the sponsorship, a number of things happen:
- Their results from it will be negligible (and some sponsors will blame that on you at the end of the contract).
- Their lack of vision for what the sponsorship can do for their brand will likely depress the fee they will be willing to pay.
- You won’t get any ancillary marketing benefit for your property from leverage activity.
What you want are engaged, active sponsors who are leveraging hard, adding value to the target markets’ fan experience, extending your marketing activities, and have the vision to pay a fair and fully justifiable fee.
What to do about it
You can try feeding leverage ideas to the sponsor. This isn’t your job, but is highly recommended to develop that vision and, frankly, get them off their arses.
A couple of other options:
- Conducting sponsor training. I do sponsor leverage and measurement sessions for many properties and the sponsors love it!
- Holding sponsor networking functions, with your best sponsors delivering short case studies about what they’re doing with the sponsorship.
If none of that works, you need to reconsider whether you want them in your portfolio. So, before you renew that slack sponsor one more time, remember this: A sponsor that doesn’t leverage is taking up a space that you could be selling for more money to a much better sponsor.
They’re a sponzilla
Sponzilla. That’s my term for a major league bully of a sponsor. That “sole and exclusive sponsor” for a pittance of a fee? Sponzilla.
We’ve all dealt with them. They’re power-hungry bullies because they can be, often timing their most damaging moves for those moments when you’re most vulnerable. They’re ugly to deal with and can make you hate your job. I’ve even had a few as clients, eventually changing their ways as I outlined how being a sponzilla is actually bad for their results.
What to do about it
If you’ve tried diplomacy, reason, and providing more constructive options, and they’re still a living nightmare, ditch them. Tell them they won’t be renewed for any reason. Tell them that you will gladly work with their direct competitor and help that competitor kick their arse. Tell them that their sponsor karma sucks… because it does.
Need more assistance?
For all you need to know about sponsorship sales and servicing, you may want to get a copy of The Sponsorship Seeker’s Toolkit 4th Edition.
If you could use some additional support, I provide sponsorship coaching, sponsorship consulting, sponsorship training, and if you need a fast, cost-effective start, the Jump Start program. If you’re interested in any of these services, please review the materials and drop me a line to discuss:
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